Cleaning Services Newcastle
Providing high-quality residential and commercial cleaning services in Newcastle and surrounding areas, we are committed to providing all of our customers with the highest quality customer service and reliability.
We have been cleaning carpets and all other aspects of the business for a number of years now and have worked for many different companies, associations and residential clients.
We pride ourselves on providing outstanding customer service and providing quality and reliable cleaning services throughout the Newcastle, Maitland, Port Stephens and the surrounding areas.
- General cleaning
- Carpet cleaning
- Mattress cleaning
- Onsite drape cleaning
- Flood restoration
- Tile and grout cleaning
- Window cleaning
- Pest control
- Hard floor cleaning
- Upholstery cleaning
Newcastle, Lake Macquarie, Maitland and surrounds, Port Stephens, lower Hunter, Cessnock and surrounds.
How long have you been in business?
Generally the longer a company has been in business the more likely they are to be around in the future.
Are you insured? What happens if something in my home is broken or damaged?
Proper insurance is vital when contracting cleaning services. Always verify insurance coverage through the company’s insurance provider. Ideally there should be a written policy in place regarding procedures for dealing with breakage/damage. Ask to see it.
Do you carry worker’s compensation insurance on all of your employees?
Worker’s comp is required for all employees under law, yet very few cleaning companies comply because it is so expensive. This opens you up to significant risk of lawsuit if a cleaner is injured in your home.
How do you pre-screen your employees?
Does the cleaning company check references? Perform criminal background checks? Are they willing to provide proof? If they are an independent cleaning person are they willing to provide you with a copy of their own background check at their expense? Unfortunately it is not uncommon for independent house cleaners to begin cleaning because they cannot find another job due to a past criminal conviction.
Can you provide me with a written checklist of tasks to be performed?
This is extremely important. Different cleaning companies have different ideas of what a basic service consists of. It is important to know exactly what you are paying for, and know you are truly comparing apples to apple when making a final decision. You can save yourself a lot of potential grief by getting written specifications upfront.
Do you have a formal quality assurance program in place?
What methods does the cleaning company use to measure quality on an ongoing basis? Do they perform regular quality checks, mail surveys, leave behind comment cards, or do follow up phone calls? If so how frequently? Do they have a specific person in charge of quality assurance?
What happens if I am unhappy with my cleaning service?
Some cleaning services only offer a specified percent off your next service if you are displeased. If you are dissatisfied and they won’t fix it, why would you even want to use them again? A reputable service should come back immediately and do whatever necessary to fix the problem, or be willing to offer you your money back.
Who provides the cleaning equipment and supplies?
Look for a cleaning company who provides all of their own supplies and equipment. Employees are less likely to misuse products they are familiar with and trained to use. Additionally, providing supplies for your cleaner can easily add hundreds of dollars a year to your total cleaning bill due to the high volume of product used in a thorough cleaning.